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Frequently asked questions

How many domains can I whitelist with one subscription?

We allow 3 URL's in total to be whitelisted with one subscription. However during checkout you are only able to whitelist one URL. Once your order is complete send an email to info@theapicompany.com with the other URL's you want to be whitelisted.

Can I change the whitelisted URL later on?

Sure! Just login to "my account" and go to "Whitelist URL for API access" and click on edit. I takes a few seconds before the system is updated.

How can I cancel my subscription?

You can cancel your subscription by canceling the payments in your paypall account. 

The API does not correctly identify my device?

We try to keep our databases as up to date as possible. However it could be possible that devices are not yet in our system. Please send an email to info@theapicompany.com with your device details. We will add this device to our database as soon as possible.

What payment methods do we accept?

Our system works with Paypall. With Paypall you are able to pay with your regelar debit and creditcard.

Does the device detection API detect Apple devices?

Yes! Our algorithm is able to detect Apple devices as well e.g. iPhone 11

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